Customer Support Software For Businesses In The United Kingdom

Ssemujju Lewis E

Feb 11, 20226 min read

Updated: Feb 14, 2023

Growing a business from its initial roots requires joint efforts, and quite often, in some cases, it turns out to be a little bit depressing, especially for new starters. However, customer support software has replaced the stress of managing customer data and customer relationships with the developing technology.

Choosing the right software for your business could be a bit hectic because there are over 450 marketing software tools to choose from. We understand that you might not have the time to research looking for the best software that can suit your business needs.

This article has spotted the best five customer support software tools that we believe can help you meet your business needs.

1. Monkeypesa

Monkeypesa is a customer support software catering to multiple arms of your business - from sales marketing, automation and customer support. With the spirit of helping small and medium enterprises grow and thrive in business, Monkeypesa is a user-friendly tool. The pricing, features, analytics, easy to interpret dashboard simplifies the users.

MonkeyPesa Features:

Team collaboration
360-degree view of customers
Livechat software
Ticket routing
Joint inbox
API
Automation
Community forums
Self-service portal
Insights, analytics and reports
Human Resource and payroll
Live Chat
Bulk SMS and email management
Knowledge Base

Monkeypesa has a live-chat portal that allows customers to interact with a customer service agent right from the company's website. Clients use this chat-enabled service to reach out to the company for inquiries. The service is pertinent for businesses and companies relying heavily on their websites for traffic and customers.

It is important to note that clients do not want to be stranded for long replies. Therefore, employ a large team or use multiple software such as chatbots to automate chat interactions. Live chat software enables agents to solve customer issues in real-time and from wherever they already are. Furthermore, it makes the process comfortable as it is instant and doesn't need a physical meeting. Here, the reps can catch issues instantly during the conversation.

Email management is another crucial aspect of MonkeyPesa customer support software. Email interactions are notorious for being slow, especially if there are few monitoring agents and a high volume of emails daily. As a result, customers may need a response faster than some email service strategies can provide, especially when the conversation requires more than an initial email and a reply.

Any capable customer service team should possess a central and accessible knowledge base to simplify simple inquiries. MonkeyPesa lets you build a knowledge base backed up by well-written articles for customers to peruse through searching for answers. Without the articles, there is no knowledge base. A knowledge base is the end product of collecting and organizing that information into a usable form. This feeds directly into the self-service portal. This is the ultimate test for your customer support. This section is filled with an FAQ (Frequently Asked Questions) database and a knowledge base that contains other information like product specs and case studies. Customers can easily comb through these and find answers from queries of those before them.

Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages. Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and reduce business expenses.

2. Slack

Slack customer service software is a cloud-based software that allows you to work from anywhere. It is a mobile application that keeps teams connected through the virtual office, allowing teams to get done with stuff quickly.

You have the power to choose what you want your future to be. In addition, slack is compatible with Android and iOS devices promoting mobility and remote access. Therefore, Slack understands that productivity is critical; it provides organized workspaces called channels for different tasks.

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Slack has a more friendly work schedule that allows you to control notifications and collaborate and work together with teams while responding to different customer questions from other platforms. In addition, the software makes teams work efficiently for everyone since it allows quicker responses and maintains the conversation's focus under a single and centralized system.

Slack pricing: there is a free trial version; the pro goes for $6.67 per month, business+ for 12.50.

Slack features include;

channels
slack connect
messaging
voice and video calls
apps integrations
workflow builder

3. Fresh Desk

FreshDesk is suitable for businesses of all types and sizes. Its simple UI and specific features make it a popular choice with startups. In addition, the platform enables you to provide customer service across all social media with built-in AI and self-service capabilities.

Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics so that you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.

It's simple and easy to use. That’s why it’s trusted by 150,000+ businesses, including American Express, HP, Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, QuizUp, and Panasonic.

Freshdesk top features are;

remote support
ticketing
collaboration
helpdesk software
omnichannel helpdesk
automation
compare helpdesk
self-service
field service management
secure helpdesk
reporting and analytics
customization.

4. Automizy

Automizy is a customer support software that improves open rates and gives the necessary tools to ensure that your emails stand out in a crowded inbox. The software has features that send campaigns, craft automation, build forms and manage contacts. Furthermore, Automizy customer support software has an all in one intuitive interface that helps you achieve your marketing goals in the shortest time possible.

Automizy has the best customer support software practices that help you improve your open rates with inbuilt practices, builds email automation, sends and resends campaigns to non-openers automatically, automation blueprints and saves time with beautifully designed email templates.

Automizy gives an email subject line tester scores for subject lines before they are sent. This helps to maximize and improve your email open rates. In addition, the subject line tester helps to predict subject line performance.

The software allows to AB test your automated emails with various subject line variations to give an optimization chance to AL. the software has multiple features which are user friendly with a good email workflow builder to map the best converting email sales funnel.

Automizy pricing details; the starting price is $9 per month per feature, and the pricing is based on the number of contacts required. A starter goes for $9 per month for about 500 contacts. Pro goes for $29 per month for 500 contacts. However, the enterprise pricing is provided upon request from a user.

Automizy features include;

AB testing
API
analytics/ROI tracking
auto-responders
CAN-SPAM compliance
Campaign analytics
Campaign management and segmentation
contact management
customer segmentation
customizable branding
customizable CTAs
customizable fields
customizable forms
drag and drop
drip campaigns
email campaign management
email marketing, and more.

5. Aweber

AWeber was founded in 1998 and is a provider of small business email marketing and landing page solutions. AWeber aims to deliver the ability to load and manage contacts quickly, send unique emails, build landing pages, send instant web push notifications, and analyze results without having to be a tech whiz. AWeber works with more than 1,000 partner software solutions, allowing customers to integrate with the apps and services they rely on. A privately-held company, AWeber is a remote-first team.

Advantages

Generous initial 30-day free trial
Integrates with many third-party platforms, including the leading ecommerce tools
Many prebuilt campaigns for straightforward start marketing campaigns
800+ templates to choose from (no need to custom design any emails from scratch)
Easy double opt-in functionality for new email list signups

Disadvantages

Not great for moving lists (to or from), so ensure you scope this out before signing up
Unsubscribers can still be counted against your monthly subscription allotment.
Not the market leader (but a close follower now) when it comes to automation

Aweber Prices: Basic plan starts at $19/month for up to 500 subscribers, then $29/month for up to 2,500 subscribers, $49/month for up to 5,000 subs, $69/month for up to 10,000 subs, and finally $149/month for up to 25,000 subs. More extensive lists can get a custom quote from Aweber.