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CRM is the software SMEs in Egypt use to grow and develop long-lasting relationships with their clients. The CRM system gets together all your clients' information and avails it to your desk as a complete record.
This helps you understand each one of your clients over time.
Companies adopt to use CRM for reasons like retrieving clients’ data, recording all interactions between customers and a company, monitoring the performance of sales representatives, identifying gaps for sales opportunities, and observing marketing campaigns and their performance.
In Egypt, companies usually use cloud/web-based or on-premise CRM. The cloud-based CRM software is made available to users' mobile devices based on either a monthly or annual subscription. At the same time, on-premise CRM is installed on the site in the users' computers under the control of IT functions.
The Best CRM in Egypt
1. MonkeyPesa CRM
MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to helping Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you. It is the best CRM in Egypt.
The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.
The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows track time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps real estate companies to acquire property, landlord management, tenant and the necessary automation.
MonkeyPesa CRM Features:
Team collaboration
Contact management
Pipeline management
Data security
Insights, analytics and reports
Human Resource and payroll
Inventory and stores
Bulk SMS and emailing
Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.
A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead, or prospect from one stage of your sales funnel to the next.
The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.
Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.
2. Codeship CRM
Codeship is one of the best CRM solutions in Egypt to keep and maintain relationships with customers. Codeship gives personalized and customized software solutions to its clients depending on a company /business goals or the nature of the business. This helps you to make a good choice of the CRM software that best suits your business type.
Codeship CRM offers a credible lead management process that loops you into knowing your customers’ preferences. Codeship CRM also helps businesses understand their sales force and customers’ sales cycle by constantly collecting lead data. Appropriate collection of lead data helps to know the qualifying leads to be efficiently distributed for nurturing and choosing who to enrol as a customer for future business support.
Codeship CRM gathers and analyzes customer data from social media and websites. This helps you to make well-informed decisions that help the business to grow. In addition, Codeship CRM does accurate data analysis, allowing a company to forecast future sales and know where to increase the business further.
Benefits:
Increased efficiency in serving clients
Improved ability to cross-selling
Sales pipeline viewing
Quantifies sales opportunities
Smoothens leads and contact management
Tracks interactions
Increased profits and more revenue
Custom reporting
Sales performance management
Marketing automation
Products and services offered by Codeship CRM include; Search Engine Optimization, Social Media Marketing, eCommerce, Enterprise Resource Planning, Customer Relationship Management, Human resources, Accounting, Mobile application, Business intelligence and Website design and Development.
3. 8WORX CRM
8WORX benefits:
Understanding and collaborating with customers
Giving valuable experiences
Crafting workable solutions
Reliable and efficient value
Competitive prices
Confidentiality
Support accompanied with love
Convenience and satisfaction
8WORX CRM offers web-related solutions: digital transformation, web hosting, consultation, 8WORX CRM, 8WORX DMS, real estate management, legal system management, membership management system, and operations management.
8WORX CRM Features
Managing leads in an easy way
Pipelines
Monitors business performance
Work anywhere and anytime
Integrations
4. Odoo CRM
Odoo CRM is open-source CRM software that is centred on customers. Odoo CRM easily tracks leads, identifies opportunities, closes deals and forecasts accurate business operations, which helps managers to make informed decisions.
Odoo CRM designs custom dashboards to bring out a clear picture of the business and its operations. The software helps you understand the business deeply with real-time reports and flow charts that can be shared and created by anyone.
The software gathers customer data in one place, which helps to have more work done in a bit of time, reducing workload, especially on the employees' side. In addition, this gives them enough time to engage in other activities where CRM might not be applicable.
Odoo CRM helps to schedule calls, meetings, emails and quotations. Additionally, Odoo CRM enables you to contact your customers through real-time messaging to enhance collaboration, which allows you to know what is happening in work teams.
Odoo CRM real-time gathers data and stores it safely to easily be retrieved when necessary or can be accessed by anyone who missed team or workgroup overviews. Odoo CRM features include; sales, sign, invoicing and email marketing. In addition, Odoo CRM can cover; CRM, accounting, ecommerce, inventory, point of sale and project management.
5. Nozol CRM
Nozol CRM is specialized CRM software for the real estate industry. The software is also used by people searching for houses to rent or buy. To advance Egypt’s economy, Nozol CRM offers a friendly-to-use application for real estate professionals to aid them in managing their businesses.
Nozol CRM addresses the concerns and needs of real estate companies and clients at an individual level, mainly focusing on sales, marketing, customer care service, and instalment collection. In addition, Nozol CRM ensures customer loyalty and satisfaction.
Currently, numerous professionals in Egypt use Nozol CRM to improve and boost their real estate work which contributes a good percentage towards the growth and the development of the country’s economy. Additionally, the software makes communicating with real estate agencies virtually more straightforward, satisfying customers’ needs.
6. Freshsales CRM
This software is run by Freshworks and is best meant for small, medium and large enterprise businesses. Freshsales has inbuilt tools you need to manage your business, for instance, in-built phone and email, dashboards, customizable visual reports, visual deal pipelines, intelligent workflow automation, artificial intelligence-based on lead scoring. Some of the features of Freshsales include; sales sequences, integrations, territory management, deal management and many others.
Freshsales puts all your prospects/leads’ information in one central place to accelerate performance and sales by following up on conversations, demographic information attachments, tasks, and appointments. In addition, Freshworks employs AI automation to boost teamwork, enable communication, chat with leads, know your customers’ behaviour and close deals.
Freshsales caters to companies of all sizes, including finance and accounting companies, insurance companies, telecom companies, retails companies, consumer electronics, offers professional services, real estate, education, health care, e-commerce, technology and many others. Freshsales integrates with; Pure360, LeadsBridge, MSB, Docs, 3CX, Microsoft dynamics 365, Hubspot CRM, Mailchimp, Freshdesk and many more.
Their billing rates are; growth is for $15 per user per month, pro goes for $39 for each user per month, while enterprise goes for $69 for each user per month, but there is also a free version for trial.
7. Vtiger CRM
Vtiger CRM is a product focused on offering CRM solutions for many years to a wide range of companies.
Vtiger helps companies to customize client experiences with the business, thus building long-lasting relationships with the business. Additionally, Vtiger allows companies to achieve continued support, repeat purchases and referrals from satisfied customers.
Viger analyses business goals and needs to help you select the right CRM solution that can best fit your business needs. Several companies that use vector Kenya have achieved their business goals due to the CRM solution's benefits. These benefits include;
A flexible CRM that can help to boost the growth of your business
CRM reduces costs, increases the quality of data and enhanced cooperation between functions
A single and centralized database platform
Manages from marketing and sales departments of the business, and this helps to make guided decisions.
Overflow of leads
Measures customers and their loyalty
Great customer retention rate
Maintains customer loyalty
Automates sales
Other services include;
ERP solutions
ERP software
Odoo ERP solutions
Odoo ERP CRM
Vtiger CRM customization
Vtiger CRM customization
Vtiger CRM integration
Computer telephony integrations
CRM phone integrations and more others
Custom CRM development
Web solutions
IT services and more.
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