The Best CRM In Nigeria

Every interaction with clients is an opportunity for you to learn something new about their goals to improve your business goals to align with their needs. Customer Relationship Management software (CRM) keeps you in contact with your customers and boosts team productivity. This is because CRM reduces tasks and gives teams more time to concentrate on sales and marketing activities that generate more sales, profits and revenue.

Nigeria has several CRM options; this calls for caution when choosing the best CRM for your business. CRM has to help you keep connected to your customers and monitor their relational interactions with the business. Startups need CRM systems to help them keep holding onto the customers especially in the starting stages of the business.

Most businesses make mistakes while choosing CRM for managing their customer relationships.

Monkeypesa is giving you guidelines towards choosing the best CRM software in Nigeria;

• It should be easy to use

• Contact management should be in line with your customer’s needs

• Your CRM should be customized to your business needs

• Should be able to report all the kinds of data you collect from customers

• Should automate sales processes and integrations

You can boost your business better with either premised or cloud-based software. However, considering businesses involved in online accounting, a cloud-based CRM would be the best, which can help you upgrade your customer interactions, increase profits, and generate more revenue.

A good CRM helps to run a successful business ranging from small to large businesses. Running a successful business includes; managing customer interactions, automating sales and marketing tasks, handling customer data, managing partners, fostering employee relationships, customer support, easy access to business information and good quality software.

If you want to make a more efficient CRM that aligns all your customer interactions, captures your customer data and brings on productive opportunities, you are on the right page. To narrow down your search, get you to the point and make the hard work easy for you, Monkeypesa has got for you the best CRM software tools for your business in Nigeria;

1. Monkeypesa CRM

MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With the devotion to help Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, easy-to-interpret dashboard make it ideal for you.

The CRM aids businesses to get prospects, insights, converts more leads to become customers and manages with customers across several channels. At the same time, they go through the selling process.

Run your business better with software built to grow with you from startup to fortune 500

The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. Invoicing and billing system helps track time, generate invoices, Pro-forma invoices, quotes and get much more money faster. And the real estate system helps real estate companies to get property, landlord management, tenant and the necessary automation.

MonkeyPesa CRM Features:

• Team collaboration

• Contact management

• Pipeline management

• Data security

• Insights, analytics and reports

• Human Resource and payroll

• Inventory and stores

• Bulk SMS and emailing

Accessible Communication is a giant step into maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.

A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create leads based on a prospect’s information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead or prospect from one stage of your sales funnel to the next.

The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.

Social Media is a very relevant tool of sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, Direct Messages.

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2. Sage CRM

Over the years, Sage has gained trust, and so far, over 15,000 companies worldwide are trusting sage as one of their stand-alone business solutions. Sage CRM helps businesses realize improvement in productivity and visibility hence aiding businesses to make informed decisions.

Sage CRM is a cloud-based CRM that gives flexibility to teams to work from anywhere, which improves performance and productivity. Additionally, Sage CRM gathers all the customer data into a single platform; this makes monitoring easy and turns a business into a customer-centric company.

Sage CRM supports several industries, and these include;

• Financial industries

• Hospitality and hotel management

• Agriculture

• Maintenance and field service

• Manufacturing, retail and distribution

SAGE CRM features are categorized into sales, marketing, usability and customer service, these include;

• Email and SMS communications

• Lead, opportunity and close tracking

• Customizable workflow

• Insight and trend-tracking with charts, dashboards and reports

• Campaign progress and result reports

• Automated case logging

• Escalation of cases

• Customer self-service

• Document library

• Easy to use and adaptable

• Social media integration

Top sage CRM features include;

• Centralizing data

• Automating sales process

• Gaining business insights

• Delivering exceptional customer experience

• Managing and growing contacts

• Identifying better marketing efforts

3. Oracle CRM Nigeria

Oracle CRM solution aids in directing how customers relate with the business, that is, analyzing, administering, and civilizing customer relationships. Oracle CRM is a cloud solution that follows up on customer journey from the time of a lead up to purchase.

Oracle CRM is preferred due to the associated benefits that are;

• Analyst reports

• Cloud economics

• Corporate responsibility

• Diversity and inclusion

• Security practices and Gartner MQ for ERP cloud.

Oracle products include; infrastructure, oracle cloud infrastructure, software, hardware and featured products.

Oracle CRM has features to support the products they offer, and some of these features include;

• Social CRM

• Customer data integration

• Price management

• Self-service and e-billing

• Quote and order capture

• CRM gadgets

• Business intelligence applications and partner relationship management.

Oracle pricing; there is a free trial, but Oracle CRM pricing starts from $75 per month, the standard version goes for $90 for each user per month, the enterprise version goes for $125 for each user per month, and the self-deployed version goes for $110 for each user per month.

4. ReadyCloud CRM

ReadyCloud is a web-based CRM solution that is order-based and serves online retailers. ReadyCloud imports orders for sales channels and marketplaces for its users and crafts customer profiles. Additionally, ReadyCloud gives users customer focus notes, color-coded calendars, events and tasks lists, robust reporting, profile tagging, email marketing, and shipping profitability calendar.

ReadyCloud has premium plugins, such as ReadyShipper, a multi-carrier shipping software solution, ReadyReturns and an automated online product returns solution. In addition, Readycloud supports the biggest brands, such as; Amazon, eBay, 3dcart, Shopify, Big Commerce, Magento, MailChimp, and constant contact.

ReadyCloud CRM features include; shipping timeline, tracking number, return information, invoice, notes, tagging. ReadyCloud’s billing prices start from $24 for each user per month.

5. CloudApper

CloudApper is one of the best CRM software tools that easily integrate with other applications to help your business get the best out of the investment. CloudApper easily manages businesses while handling existing, incoming and potential customers. In addition, the software keeps track of a customer conversation, which eases capturing and qualifying leads.

CloudApper solution keeps your data organized in one place, allows teams to work from anywhere and also deals with customers appropriately. Additionally, cloudApper customizes your business needs, eliminates paperwork and reduces administrative tasks.

CloudApper can help you;

• Craft accounts

• Manages accounts and contacts

• Manages communication

• Crafts deals

• Products and services

• Helps in managing sales

To support the amazing products and the services they offer, CloudApper has amazing features and these include;

• Account management

• Product integration

• Mobile app

• Highly customizable

• Analytics dashboard

• Cloud architecture

• Email notification

• Robust reporting

• Builds long-lasting relationships

• Manages your salesforce better