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About 67% of eCommerce website users leave their shopping carts without checking out. This is because customers are not given adequate attention and their queries are never attended to or given immediate attention as they deserve. This quite often results in losing sales.
Research by eConsultancy shows that LiveChat has the highest customer service satisfaction levels (73%); email has 61%, while phone satisfaction levels are 44%. As shown by research, the huge live chat satisfaction levels greatly impact online sales and marketing. They permit clients to find instant answers and replies without leaving your website. Additionally, a good LiveChat experience with a customer positively affects their buying decision.
LiveChat software cuts cart abandonment and improves sales and conversion rate depending on the business type you run, your business goals, and the software you use.
The only way you can attend to customers excellently is by using LiveChat software. These help you reply and give feedback to customers instantly, thus turning them into loyal and buying customers in the long run.
It is always advisable to double-check the software you are choosing to take on for your business to avoid adverse impacts such as; losing sales, clients getting a bad impression of your brand, incurring many expenses and failure to utilize the software as a result of technical skills.
In this piece of writing, we will share the best LiveChat software for your business that works with all WordPress sites. An affordable, friendly-to-use software with good sales functionality and works with a website builder platform would be the best to help your business grow.
The Best LiveChat Software Tools For Your Business
1. Monkeypesa
Monkeypesa is a customer support software catering to multiple arms of your business - from sales marketing, automation and customer support. With the spirit of helping small and medium enterprises grow and thrive in business, Monkeypesa is a user-friendly tool. The pricing, features, analytics, and easy to interpret dashboard to simplify the users.
Monkeypesa has a live-chat portal that allows customers to interact with a customer service agent right from the company's website. Clients use this chat-enabled service to reach out to the company for inquiries. The service is pertinent for businesses and companies relying heavily on their websites for traffic and customers.
MonkeyPesa Features:
Team collaboration
360-degree view of customers
Livechat software
Ticket routing
API
Automation
Community forums
Self-service portal
Insights, analytics and reports
Human Resource and payroll
Live Chat
Bulk SMS and email management
It is important to note that clients do not want to be stranded for long waiting for replies. Therefore, employ a large team or use multiple software such as chatbots to automate some chat interactions. Live chat software enables agents to solve customer issues in real-time and from wherever they already are. It makes the process comfortable as it is instant and doesn't need a physical meeting. Here, the reps can catch issues instantly during the conversation.
Email management is another crucial aspect of MonkeyPesa customer support software. Email interactions are notorious for being slow, especially if there are few monitoring agents and a high volume of emails every day. As a result, customers may need a response faster than some email service strategies can provide, especially when the conversation requires more than an initial email and a reply.
Any capable customer service team should possess a central and accessible knowledge base to simplify simple inquiries. MonkeyPesa lets you build a knowledge base backed up by well-written articles for customers to peruse through searching for answers. Without the articles, there is no knowledge base. A knowledge base is the end product of collecting and organizing that information into a usable form. This feeds directly into the self-service portal. This is the ultimate test for your customer support. This section is filled with an FAQ (Frequently Asked Questions) database and a knowledge base that contains other information like product specs and case studies. Customers can easily comb through these and find answers to queries of those before them.
Social Media is a very relevant tool for sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, and Direct Messages. Accessible Communication is a giant step toward maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and reduce business expenses.
2. Live Agent
LiveAgent is an excellent Hubspot Service Hub alternative for small and medium-sized e-commerce, telecom, and SaaS businesses that want to offer excellent customer service on a budget. This fully-featured help desk software helps you bring personalization to your customer interactions.
The best part about this tool is that it lets you combine all your communication channels like email, live chat, calls, and social media into a shared company inbox.
LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by leveraging our customer segmentation, automation, built-in CRM, a powerful analytics package, and customer knowledge base. Discover over 175+ help desk features and 40+ integrations.
LiveAgent features:
Ticketing system
universal inbox
time tracking
automated ticket distribution
tags
contact groups and more.
3. LiveChat
It is easy to grow your business with LiveChat because it is simple to set it up, and you don't need to have a credit card.
LiveChat lets you know who checks out your business website and the best way to engage them. The software gives flexibility to customers by enabling them to start a conversation while surfing through your company website. LiveChat service software helps to improve online sales. Customers are free to make online orders and get them delivered at the right time.
The software is flexible, which helps to construct deeper and more meaningful relationships to improve customer retention. Through a ticketing system, the software avails 24/7 customer support. Additionally, the software uses detailed reports and analytics to track performance by checking out customer service efficiency.
LiveChat features include;
canned responses
chat tags
file sharing
notifications
chat transfer
messaging mode
chat buttons
ticket form
chat assignment
chat history
customization
agent profiles
languages
chat boosters
chat reports
agent reports
customer reports
filters
dashboards
data storage
credit card masking, and more.
LiveChat pricing plan; the starter is for $16 per month, team $33 per month, business customer service department is for $50 per month while enterprise fortune 500 companies go is availed on request.
4. LivePerson
LivePerson is good LiveChat software with amazing features to enable you to engage clients and have a flowing conversation with them. Constant engagement with clients helps to create a sense of attachment which promotes customer loyalty.
The software permits you to freely have LiveChat interactions through the website, SMS, Facebook messenger, Whatsapp, and other social platforms. You can also use live chatbots to build automated conversation flows and capture client information in other third-party apps. The software mainly operates well for medium, large businesses and enterprise businesses.
The software helps you build customized and meaningful connections with your clients while also getting good outcomes to support your business. The associated benefits of using LivePerson software include; improved employee efficiency, improved conversions compared to traditional digital marketing methods, good customer satisfaction, good automation containment rates, and decreased agent attrition rates.
LivePerson features include;
dashboards
customized invitations
efficient site visitor targets
chat tailored customer experience
asynchronous loading
geolocation
speedy interactions and more.
LivePerson pricing details; a standard plan costs $40 per user per month, premier costs $90 per user per month, while enterprise is provided by quote.
5. ChatBot
ChatBot is more like live chat software that allows you to consistently and continuously engage with customers. This helps to keep close relations with customers and also helps to improve customer retention.
ChatBot allows SMBs to use artificial intelligence chatbots to improve customer engagement and satisfaction with a self-service help interface. The software has an intuitive drag and drop interface that you can use to build your own ChatBot. In addition, ChatBot has many already made templates that various industries can use to design customized conversation scenarios and chat routing that fits your business requirements.
The software uses an eCommerce bot template to aid walk clients via the buying process. In addition, the software has a sales bot template that permits you to sell products directly from the chat window, which helps to make sales from social media profiles. But also, you can use a lead generation bot, a feature of ChatBot, to power up your sales and book calls.
ChatBot features include;
artificial intelligence chatbots
chatBot widget customization
chatBot analytics
chatBot marketing
visual flow builder
omnichannel messaging support
LiveChat handover and sentiment analysis.
ChatBot pricing details; starter for small businesses costs $42 per month, team for growing companies costs $126 per month while business for big companies costs $424while enterprise for fortune 500 companies have a fixed price contract.
6. Zoho Desk
Zoho Desk is a customer service software commonly known as “the gold standard for great customer relationships.” The software helps businesses get prospects, follow up with customers, generate more sales, increase profits and earn more revenue. This is the sole aim of the majority of businesses.
Zoho customer service software collects information regarding sales, marketing, and customer service activities and centralizes it in one place, which helps to align business activities. Furthermore, the software captures and records critical customer information, which may be helpful while doing a follow-up or any other engagement reasons.
Zoho customer service software can be personalized to meet the demands of every business irrespective of the nature and the size of the company. Both startups and large companies use Zoho CRM. The software caters to all modern industries, including; real estate, healthcare, insurance, media, legal, restaurants, banking, travel, tax, freelancers, and profit and non-profit making companies.
Zoho service software features include;
lead management
deal management
contact management,
workflow automation, and more.
The software integrates with other applications and tools like; Evernote, MailChimp, Google Apps, Microsoft Office and QuickBooks.
Zoho service software pricing: Zoho has a free version that lasts for the first 15 days, but paid packages go for; a standard package is for $12 a month, Zoho Begin is for $7, professional goes for $20 a month, enterprise goes for $35, Zoho ultimate goes for $45 while the unlimited edition goes for $100 every month.
Benefits of Zoho customer service software:
Its products and functions are easy to use
Suitable for sales organizations, primarily those with the complicated B2C sales cycle.
Refunds customers who are not satisfied with their services
7. HubSpot
Hubspot customer service software has helped millions of small, medium and large businesses to grow better. The software makes company collaboration easy, mostly marketing, sales and customer service functions.
Hubspot customer service software has all the tools that any business would need to grow its sales and revenue. In addition, the software has an inbound marketing strategy that helps generate traffic and more leads, convert leads into customers and get a higher return on investment.
Hubspot customer service software helps manage customer data like emails, recording calls and meetings, managing a sales pipeline and also aids sales personnel to keep monitoring customer contacts and deals. In addition, the software helps to monitor performance since it managers an insight into the sales activities.
Hubspot has tools that help grow sales productivity, shorten the sales process and make it quicker. The customer service software makes it simpler to contact customers successfully, aid them in meeting their business needs, and continue to support them through more purchases and referrals.
Hubspot features include;
free meeting scheduler app
social media tools
email tracking software
Ads software
emails marketing software
lead management software
pipeline management tools
sales email templates
free online form builder
free chatbot builder
free live-chat software
marketing analytics
free landing page builder.
The software has a free trial version for starts and smaller businesses, but there are also other packages. For instance, a starter package for $45 a month, a professional package for $450 a month, and a big enterprise package go for $1200 per month.
Benefits of using Hubspot CRM:
Easy to use hence favoring small and medium enterprises
It gives a free trial version that lasts forever
Pricing and solution packages easily align with the kind of a business
Helps to understand CRM lead management
8. Sendinblue
From France, Sendinblue is a marketing-first CRM software. The company thrives on automation as its core advantage:
Pricing: $25 - $100 with a custom package for large enterprise users.
Launched in 2012, it has been one of the most powerful tools you can lean on for your marketing needs.
It comes with SMS marketing tools to autoresponders to aid you in linking up or speaking to new clients and crafting new relationships. In addition, Sendinblue attends to email marketing while nurturing leads and conversions.
Sendinblue has a free version, unlimited contacts, and a free CRM service. Still, a paid version can help you send transactional emails, such as order notifications and invoices, unavailable with HubSpot.
Sendinblue prices are as follows; there is a lite version of Sendinblue that costs $25 monthly and comes with the ability to send out 100,000 emails daily, while the premium costs $65 monthly with more exciting features like 1 million emails, marketing automation, and very many other packages depending on what your business needs are.
Here is what makes Sendinblue a strong contender:
Good customer support and marketing holdup
A good range of emails and SMS
A/B testing functionality
9. FreshChat
FreshChat is a good live chat software that is a conversational and messenger app. The software lets you start real-time chats with clients using agents and artificial intelligence-powered bots. Additionally, the software provides client timeline views, live profiles, in-app campaigns, co-browsing and customizable bots for automated conversations.
With FreshChat, you can link chats to support tickets on Zendesk or a slack channel. Teams are also free to use smart plugs, canned responses, labels, private notes and desktop notifications to be more productive.
FreshChat features include;
insights
routing
self-service
team inbox
campaigns
chatbots
messaging channels
messenger and more others.
FreshChat pricing details; the software has a free start trial; growth costs $15 per agent per month, pro costs $39 per agent per month, while enterprise costs $69 per month.
10. Intercom
Intercom is live chat software that aids you in getting leads, engaging users and improving conversions. The software provides messaging services with live chat widgets that you can automate with your own flows, add chatbots and frequently interact with clients/ leads.
You can use the software as an onboarding tool, support assistant, lead generation tool, marketing automation and user-engagement software. Intercom is not just a live chat software but also an easy-to-use tool with huge potential to do most of the tasks that you would love to accomplish.
Intercom integrates with Google Analytics, CRM software, slack, email marketing services, etc.
Intercom pricing plan; Intercom offers a free trial version, but pricing starts at $38 per feature per month. For example, intercom essential goes for $38 a month; intercom pro goes for $75 per month, while premium goes for $99 per month.
Intercom features include;
customizable CTAs
customizable branding
customer surveys
customer database
AB testing
alerts
Return On Investment tracking
CRM
contact management
contact database
canned responses
appointment management
autoresponders
CAN-SPAM compliance
campaign management.
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