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Zoho CRM, at a glance, is a rich software that can combine a sophisticated CRM/contact management system alongside email and newsletters. It enables you to manage your customer relationships better. It is equipped with Marketing, Sales, and Service automation features to scale your business. The comprehensive list of features allows you to capture leads, nurture and engage with them, convert them to happy customers and provide a superior customer experience using the unified platform.
Zoho’s features build and automate sales processes, create distinct customer portals, and develop custom solutions and integrations. Zoho has amazing and affordable features like email marketing, lead generation, customer service, and reporting. Additionally, it combines with other apps, such as; Evernote, MailChimp, Google Apps, Microsoft Office, and QuickBooks.
In a world of stiff competition, it is understandable that you may be looking at other software and what they provide. Below we highlight direct competitors and what makes them alternatives to Zoho CRM.
Top Zoho CRM Alternatives
1. MonkeyPesa CRM
MonkeyPesa CRM is in the bracket of an all-in-one business automation tool. From sales marketing, automation or customer support. With its devotion to helping Small and Medium Enterprises (SMEs), MonkeyPesa is a user-friendly tool. The pricing, features, analytics, and easy-to-interpret dashboard make it ideal. MonkeyPesa CRM is the best alternative for Zoho CRM.
CRM aids businesses in getting prospects, and insights, converting more leads to become customers and managing customers across several channels. At the same time, they go through the selling process.
The services offered include; Sales pipeline management which helps companies to sell faster and get more prospects into the business. The invoicing and billing system allows tracking time, generating invoices, Pro-forma invoices, quotes, and getting much more money faster. And the real estate system helps companies acquire property, landlord management, tenant and the necessary automation.
MonkeyPesa CRM Features:
Team collaboration
Contact management
Pipeline management
Data security
Insights, analytics and reports
Human Resources and payroll
Inventory and stores
Bulk SMS and emailing
Accessible Communication is a giant step toward maintaining good relationships with clients. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses. MonkeyPesa is the perfect alternative to Zoho CRM.
A closed buyer is just as vital as a new lead. MonkeyPesa CRM allows you to create charges based on a prospect’s information, schedule calls for them at any point, take notes based on our interactions, and easily save and organize that data for future use. In a nutshell, you are moving a sales lead or prospect from one stage of your sales funnel to the next.
The MonkeyPesa CRM allows you to add contacts manually or via a file upload. Because the goal is to have streamlined communication in the sales process, you do not have to open another platform to make calls with your clients and prospects. The dashboard enables calls. In addition, all these interactions are captured in case you need to make clarifications and references.
Social Media is a very relevant tool for sales and marketing today. Every passing day, there is a new social media channel your clients and prospects sign up for. MonkeyPesa provides a centralized location for all your social media interactions — tweets, posts, reels, videos, comments, replies, and Direct Messages.
2. Bitrix24
Bitrix24 manages its timeline and pipeline activities in kanban view, perfect for small, medium, and large businesses. Bitrix24 is a cloud-based sales management software that offers complimentary sales, promotion, and customer management from being a lead to closing a deal. Its best productivity is buried in lead management, sales performance and tracking, and pipeline management. Bitrix24 has many features that have made it a perfect alternative to Zoho CRM. These include invoices, telemarketing, sales automation, free documentary management, inbound and outbound calls, automating email marketing, and reservation of communication history. This software has an aversion for Android devices so you can have it on your phone.
For the first 12 users, Bitrix24 is free of charge; however, it also has payable packages. For example; starting + is for $19 a month, CRM+ is for $55 a month, project +is for $55 a month as well, while the business plan has two special packages; standard goes for $79 a month, and professional goes for $159 a month.
3. Dynamics 365
Microsoft Dynamics is suitable for business intelligence and offers software as a service (SaaS) for sales, marketing, and service functionality. Microsoft Dynamics 365, as an alternative to Zoho CRM, can help you win more deals by building solid relationships between you and your customers.
This can increase productivity due to increased customer support, thus more revenue coming in. Microsoft has worked for several companies in a good number of enterprises, for example, those in the manufacturing industry, the financial industry, retail businesses, health care, automotive, government entities and many more. Dynamics 365 include; customer data platform, sales, service, marketing, commerce, supply chain, human resource services, finance, project management, and many more.
It gives a free trial lasting for 30 days; after that, you must start paying for their monthly or yearly packages. Microsoft offers many features, and the only limitation could be money; the free trial has a few features, but paid versions have many features; some of its features include; customer insights, web API enhancements, activity sorting control, editable grids, and editable grids and so many other features.
To take a deeper look at their pricing, customer insights range from $1,000 to 1,500 per month. In addition, customer's voice goes for $200 monthly; sales professionals range from $20 to $65; the sales enterprises plan ranges from $20 to $95 per month; sales premium goes for $135; Microsoft relationship sales plan goes for $162.
4. Streak CRM
This inbuilt G-mail software helps you manage your clients from Gmail, helping your pipeline keep moving.
Streak turns Gmail into a CRM powerhouse. Additionally, Streak CRM accepts integrations and sharing of contacts to files with a single click like; G suite, Zapier and API. Furthermore, streak allows handling deals, supporting queues and setting up task reminders using Google Calendar.
Streak CRM features include;
Sales
Business development
Real estate
Support
Project management
Fundraising
Hiring and customization to unique needs
About pricing; there is a free version for the trial, and other packages include; essential for $500, which is unlimited in terms of time, solo for $15 per user per month, pro for $49 for each user per month and enterprise goes for $129 for each user per month.
5. Sendinblue
From France, Sendinblue is a marketing-first CRM software. The company thrives on automation as its core advantage:
Pricing: $25 - $100 with a custom package for large enterprise users.
Launched in 2012, it has been one of the most powerful tools you can lean on for all your marketing needs.
It comes with SMS marketing tools to autoresponders to aid you in linking up or speaking to new clients and crafting new relationships. In addition, Sendinblue attends to email marketing while nurturing leads and conversions.
Sendinblue has a free version, unlimited contacts, and a free CRM service. Still, a paid version can help you send transactional emails, such as order notifications and invoices unavailable with HubSpot.
Sendinblue prices are as follows; there is a lite version of Sendinblue that costs $25 monthly and comes with the ability to send out 100,000 emails daily, while the premium costs $65 monthly with more exciting features like 1 million emails, marketing automation, and very many other packages depending on what your business needs are.
Here is what makes Sendinblue a strong contender:
Good customer support and marketing holdup
A good range of emails and SMS
A/B testing functionality
Landing page support
Equal partition of functions
4. Ontraport
Ontraport is a trouble-free, suitable email marketing software and CRM solution that allows you to track emails and craft drip campaigns. Ontraport will enable you to create automated funnels, thus making it easy to get a holistic insight into your efforts. Ontraport puts the data you want about leads and clients in one central place and offers many landing pages to choose from. Ontraport offers a great range of prices ranging from a basic package for $79, plus a plan for $179, the pro plan for $279, and enterprise and marketing agencies packages for $497, all monthly.
Related: The Best Close CRM Alternatives
Here's why we recommend Ontraport:
Offers all-in-one email marketing and CRM
Good support toward customer
Accuracy in regards to reporting for campaign performance
Highly scalable CRM
Congregation of ecommerce enhancement features
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