The times are changing fast. Social selling has grown in popularity. According to CSO Insights 2016 Sales Enablement Optimization Study,...

The Christmas holiday and festive season always have customers moving about to find the perfect items to satisfy their likes and...

eCommerce is buying and selling of goods done over the internet. For your business to make sense, you need traffic on your website to...

An incredible email marketing copy feeds the business with the profits it needs. But, thinking about your email marketing copy, does it...

The festive season is here! The jingle bells are starting to go off. As a business owner, it all depends on how you position yourself to...

Your audience drives email marketing. Always keep something in your readers' minds about your business, whether it's educational...

Email marketing is driven by and for your audience. Always keep something in your readers' minds about your business, whether it's...

Customer service software is a standalone trouble ticketing system implanted into broader customer relationship management. Managing a...

Customer service software supports customer service representatives to record, document, route, capture, keep track, resolve and report...

Customer service software is a set of tools used to gather, organize, respond to, exchange and report customer support requests. Customer...

Good customer service software ensures that you provide your clients with an elite customer experience. Customer service software helps...

While traditional customer service still exists, companies are now delivering customer service more proactively. Businesses tailor their...

Having reliable customer support software that supports your day-to-day work reduces the load of tasks that have to be accomplished. In...

Mastering your customers' needs is one of the most demanding games in the business. However, with the evolving technology, it is now...

Building an excellent customer service experience requires you to have a single centralized platform. This helps you always to answer...

Customer service software majorly includes tools considered to aid businesses in dealing with multichannel inbound and outbound...

The more information you have about a product or service, the better equipped you are to help answer any inquiries. For the customer, the...

A sales pipeline is a visual representation of every stage in a sales process so that you can quickly identify where your qualified leads...

The motto of the game is to provide quality over quantity. Companies today are pushing to go the extra mile in catering to their clients....

The motto of the game is to provide quality over quantity. Companies today are pushing to go the extra mile in catering to their clients....

Companies in Uganda use Customer service software to promote customer service delivery by unifying customer conversations and information...

If you want to change and improve your company and business relationships with clients, you will employ customer support software....

The software you will always need to run your business efficiently is sales and marketing software. Sales and marketing software allows...

CRM is software that identifies, captures and documents or records all interactions between customers and the business itself. Recording...